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Thursday, September 18, 2008

Hotel Review: Peninsula is it?

O sa aking friendship dyan na naghahanap ng review about hotels in Singapore... eto na para sayo. This is published in www.agoda.com - where I do my hotel bookings. I'll post another on Grand Churva so that you have one more. :)

Guest Rating: 2.3/5
Rhoda M. S. E.
PhilippinesBusiness TravelerDate of Stay: 21 Aug 2008
Value for Money: 2/5
Location: 5/5
Staff Performance: 3/5
Hotel Condition/Cleanliness: 1/5
Room Comfort/Standard: 2/5
Food/Dining: 1/5

My Stand? I think Peninsula Excelsior should renovate not only the outer areas of the hotel, but also the rooms instead. The current state of the hotel does not match the prestige that the "Peninsula" brand is known for. I would have appreciated an old room, but not a dirty bathroom, not the dirty towels, and not the stinky carpets. My only good experience with Peninsula is the fact that it is within the city area and that because of staying there, we were introduced to the very good Aangan Restaurant.
The Good: Only these - close proximity to the city area and instant confirmation via Agoda (probably because this is not a sought-after hotel anymore) and the Aangan Restaurant which was nearby
The Bad: 1. Expensive rate which was not matching to the over-all service of the hotel 2. The staff were not interacting with their guests 3. Broadband Internet was priced expensively at 25 SGD per 24 hours (other hotels would give this for free) 4. The rooms are very old, not to mention that everything around the room smelled so old too 5. The bathroom was the dirtiest I have ever seen among all hotels in Singapore. 6. The toilet flush wasn't working well. 7. Shower and bath tub were not separate 8. The bath tub's drain was clogged... and dirty 9. Windows in the bathroom were dirty 10. Towels were not as white as they should be 11. Carpets smelled bad and were dirty 12. Water kettle was rusty (I had it changed though)
Sightseeing/Attractions Tip : Close proximity to the City Hall MRT which makes it very convenient to go to other areas of Singapore. Walking distance to the Singapore River which has a lot of dining options around.

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