An Odd Day with McDelivery Imus

McDonald's (and Jollibee) has always been life-saving for Ed and myself, especially when neither of us have the drive to prepare breakfast. Today is one of those days, as we are looking forward to a load of laundry and cleaning the house. And so I called the 878-MCDO hotline that was highlighted in the flyers they gave us yesterday. I was quite excited that I'd be able to use their online facility, and more so, Citi Mobile! How else can you enjoy cashless delivery, right?

The agent got all my details, first and foremost my telephone number then all else. At the end of the probing, he eventually told me that McDelivery at the Imus branch is not yet available. What the??? I've always had my McDo food delivered from there, and besides, what the hell are these flyers for??? Frustrated, I just ended the call and started thinking about Jollibee breakfast meals, and another free Jollibee Cube Pad!!! (lol)

When I was about to dial the Jollibee hotline 878-7000, the phone rang and at the other line was a lady from McDonald's. Confused, I ask her where she was calling from and she said she would like to take my order. (Is this a gag???) So I gave her all the details. She said sorry for the inconvenience but never really explained the mix-up. So next thing I asked is if I could pay using Citimobile. She said yes. I gave her my number. I received the SMS alert from Citibank. I replied to it. I received the TRN or transaction number. And will all this, I gave a sigh of relief. I'll finally have McDelivery. Cashless.

Surprisingly, my phone rang again and found myself talking to the same lady I was speaking to, less than five minutes ago. She told me that the Imus branch does not use CitiMobile. Darn! Not really disappointed about the money, but with the merry-go-round experience I had to go through! Anyway, I just said that I'll pay in cash. No more complaining, I'll just wait.

What's with the Imus branch? Are they that primitive that they don't want to use Citi Mobile yet? How come it works perfectly with Jollibee? There's always a first time though, I hope this encounter with them gets on to their records and they'll find a solution to it.