Customer Service from Globe and Sun

I am not sure if I have already mentioned how I have managed to "gather" all the bad luck in the world that I unfortunately have to deal with these customer service "specialists" (as they call themselves) from both Globe and Sun. My Globelines landline and internet have been disconnected due to non-payment (now that's another story) while my Sun mobile has been suspended because I have apparently "exceeded" my meager credit limit of PhP 1,500.

For my case with Globe (Innove), I am partly to blame because I did not even double- or triple- check with HSBC Online Bills Payment whether my e-payment pushed through or not. I was over-confident and trusting with HSBC's efficient service in that I didn't even worry that something might go wrong with their online processes that would eventually lead to cancellation of that online transaction. So anyway... I found out that I had to pay PhP 4,200+ in order to get my services back. I went to Globe @ Greenbelt 4 to pay my dues, and also because I trust that whatever commitment they give me in terms of turn-around time will be granted. (I have never had a bad experience with Globe@GB4 thus the assumption.) The lady cashier, upon processing my payment, told me that my line will be reconnected WITHIN 24 HOURS. I double- triple- confirmed this, in fact, sounding annoying, and in all instances she said - "YES MA'AM, because I am processing your service reconnection now." I gave a sigh of relief that our house will be back to WI-FI mode today. I consistently monitored today by calling my landline number. I knew that should that phone ring, then internet would be back. After so many attempts today though, I have had no success at all. So I called Globe Customer Service. Their IVR options are indeed much better now, and the wait time to get a customer service rep was OK. The only problem I really have with this is them breaking their promise of a 24-hour turnaround time for reconnection.

As for Sun - my gosh - this is really really annoying. It took me around five times to call them, but never did I get any concrete answer as to why my account was suspended even if my running balance is still within the credit limit of PhP 1,500. In around 4 out of 5 times, my call was "apparently" being transferred to a different queue, but while waiting patiently, the call just gets disconnected. The worst part about this is that there is no hold music. So in that dead air, you are left clueless as to whether you are still expecting to be connected to a human person or not. In 1 out of 5 - your call reaches a point where, as you are travelling, you reach a dead spot and your phone says NO NETWORK COVERAGE. Anyway... with regards to that credit limit thing, the lady I last spoke to said that I have to pay PhP 600+ to get my service back. I asked her why, when I'm still within credit limit, and she said that:

• my running balance is around 1,100+
• I have an extension account of 150
• VAT of 12% added to all the above amounts equate to 1,445. 

1,445 >> this is the reason why I have to pay. In a very irritated voice, I asked her >> Isn't 1,445 still within my credit limit? And she said that yes still within, but she has to transfer me to the support group so that my case can be investigated further. WTF WTF. So there goes that 1/5 opportunity, where, in my stupidity, I trusted her and let her transfer the call. 

With all these misfortunes I am getting, I am sometimes think that this is nature's revenge because my own Help Desk team, the one that I manage, cannot also deliver quality customer service. I'm just wondering though... does that fall under karma?