My Amazon Kindle is now officially gone... :-(

The saga of my missing Amazon Kindle is finally over. IT.IS.GONE. I called Cebu Pacific hotline yesterday and they told me that the item is considered LOST as no one has found it. I am so disappointed in myself and CebuPac. I wrote them this letter, which I hope they will respond to:


From:

Sent: Thursday, 4 August 2011 6:42 PM
To: 'customerservice@cebupacificair.com'
Subject: Conf # FF27YE

Hi,

Just want to share with you feedback regarding my recent trip with you.

First of all, thank you for the wonderful customer experience at the initial stage of my travel, which was when you informed me that my original flight schedule has been cancelled. Though disappointed, I really like the fact that you were able to ease my anxiety by helping me push through with my flight. Your reservations officers did a very good job. I was happy then.

On my going-home flight from Caticlan to Manila: Unfortunately, a recent incident whereby I accidentally (or better yet, stupidly) left my Amazon Kindle at the seat pocket of the plane, totally changed my impression of your employees. I repeat, I was stupid to have left the gadget at the plane. However, I was riding on hopes that the airline crew conduct inspections or checks on the plane. Given this assumption – I would have expected that someone found the Kindle and handed it over to the Lost and Found department. There are two things here:

• -        Honesty (if someone took it home)
• -        Adherence to SOP (the gadget should have been found if the crew is diligent in doing checks)

There is no other excuse for the gadget to have not been found. It is impossible that a passenger took it, because I was the last to get off of the plane.

I also don’t like the fact that it had to be me calling your hotline everyday, even if you guys have promised me that you will contact me for updates.

It is unfortunate that this happened, and I am partly to blame. However, I hope that this reaches the management and that HONESTY and ADHERENCE TO SOPs be strictly instilled and enforced as part of your core values.