there's nothing always specific to talk about. that is life - it is a mix of everything. it is good.
Tuesday, August 2, 2011
McDelivery in Imus is so disappointing
So here goes again the never-ending saga about McDelivery in Imus. I find it really annoying that their service isn't good. Their flyer shows: mcdelivery.com.ph * 24 hours / 7 days * Cavite * 878 6236. So what does this mean? If I am smart enough, I would say that you could either call them at their phone hotline, or log in to their website to order your food, anytime (because they are running 24x7), and at the Imus Cavite branch. (In the first place, they were the ones who deposited the flyers in our mailbox.) So being the internet savvy person that I am, I logged in to the website, placed my order, and confirmed all the delivery details, including my contact number. 30 minutes have passed, (I guess Ed is really hungry now) not a single call or follow up came through from McDonalds. Ed was actually asking me if our order is confirmed. Funny that I suddenly felt hungry after he asked this. As expected, my BP is now probably 10 notches higher. I called their 878 6236 hotline and the girl at the other line told me that the store is already closed. WTF?! I b1tched about how their flyer is misleading and though she apologized, I wasn't happy at all. To be worse than a b1tch, I called the McDo Cavite number 471 4444 and b1tched about the same thing. (Really sorry for the language, I'm just so annoyed at this time. People close to me know how I transform when hungry). I was passed on from one person to the other, each of them yelling (intentionally I think) something like "Hoy, bakit daw kayo namimigay ng flyers na 24/7 delivery tapos hindi naman pala!!!." I eventually was able to talk to the manager who (again) apologised in behalf of McDonald's and who somehow shared my sentiment on the inefficiency of their hotline. While I think she wasn't that sincere, I thank her for keeping up with my ill-mannered attitude. Apologies accepted, but there are not enough though. They have to improve or revamp their delivery service in Cavite. Even us province-dwellers deserve quality service that we get from NCR.
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