Max's has never failed me in terms of the dishes, but wow, the service, especially at SM Makati is completely tarnished. The culprit - bottomless drinks! It has always been a problem. When Ed and I went to Max's at SM Makati today, a customer complained of how the food servers ignore his request for a refill of his Pepsi bottomless drink more than twice. And yes - Ed and I are a witness to that. We experienced it too! I don't normally mock the servers in restaurants (because of Ed's stories about how the restaurant crew make "baboy" to your food if you make "sungit" to them) but today was annoying, probably influenced by the mood of our neighbour. I even told the supervisor: "Kung mag-ooffer kayo ng bottomless drinks - panindigan niyo..." (English: "If you offer bottomless drinks, make sure you stand up for it.") I pity this supervisor who seemed to have all of the workload while his staff was taking time doing all the tasks supposed to be done. There's this annoying lady though, who I asked for a refill. Her facial reaction didn't look pleasant at all but I ignored it. I didn't let her out of my sight, out of wanting to see if she really will accommodate my request. Well guess what, she didn't! She just kept on walking around the place! I literally stared at her, trying to catch her attention and when she did, I glared at her. She remembered our refill! But still... it took ages until we had to call the attention of the poor supervisor. He said sorry that he couldn't accommodate all requests at one time, but Ed did tell him that we weren't mad at him directly and that we just want to remind them to look after their customers. A lot of things happened after, but really... all I want to bitch about today is the service for bottomless drinks.
No comments:
Post a Comment