life is good: A day of mishaps

Yesterday was a series of mishaps for me - at work, at home, on the phone, etc. It is true we all have our bad weather days.

Sun Cellular - Have to take back that statement that I am totally happy with them and that I am thinking about getting rid of my Globe numbers. I.Take.This.Back. What happened is they have suspended/blocked my outgoing calls and SMS just because I exceeded the credit limit of PhP 1,500 which, by the way, has not been billed to me yet.

So why pay when it isn't billed yet? My account is even on auto-debit so that is even more reassuring for them that whatever amount they bill me, huge or small, they will get paid for it.
I have been using my Sun phone when working from home, thus the need to make international calls to our client bases in Australia or New Zealand. If they resort to suspending accounts that go over the meager 1500 peso credit limit, how are they going to get the class A people to use their service?
Last month or around May, they sent me SMS, saying that they are proud to inform me that they have increased my limit to PhP 2,500. I referenced this SMS when I called them the day they suspended my account. They told me that at the time I received that SMS, I was supposed to call them to confirm the increase in credit limit. Duh? So companies have to ask customers if they want an increase in credit limit? Who doesn't want one?
I have a "prepaid" number attached to my account, it is under Plan 150 and it is supposed to be able to do unlimited calls and SMS to Sun customers. And so I opted to use this while my default number is available. After sending around 10 SMS and making around 2-3 calls, the line got suspended too!

I called Jollibee at around 10pm last night to order (as usual) our dinner. Upon verifying my home address, the agent told me right away that the branch that is supposed to deliver in our area is already closed. I told her that we've been a frequent customer, having food delivered outside of the store hours and that when we do, it is the Imus branch who caters to us. And so the necessary escalations were done by the agent until I was finally given an affirmation that yes - we could have Jollibee for that night.
The lady(boy) asked me for my Citi Mobile number and all the necessary details. After a minute or so, I received the text from Citi asking for my PIN and confirmation for the order. Right after the message was sent, I received a text saying that my order has been cancelled because they have not received an SMS confirmation from me for more than three minutes. I'm like... "What the...?" And so I called 878-7000 again and they fixed it for me. There was, apparently, a technical issue at the Citi Mobile facility.

I received several pretty shitty emails from customers, complaining about the quality of service, missed commitments, and everything else they think they want to blame my team for. The.Hell.With.You.Guys. This is just a job. At the end of the day, I have a life to look forward too. We are not perfect. We commit mistakes too. We break promises. We mess up. But. You are, most of the time... Stupid. Arrogant. Unreasonable. So we're quits.

Damn I'm in a really bad state. Credit card bills arrived. Family asking for money. Loan applications not updated. Car repair. Duh.

The list will go on and on if I don't stop right now. Gotta. Go. To. Work.

Thank God I have a wonderful team, a loving family, and the best of all - a great, loving, and caring husband.

life is good